Refund Policy

1. ⁠Scope

This Refund Policy applies to all pre-funded balances held in GenZCash wallets by our Client businesses (“you,” “your”). It governs requests for withdrawal of unutilized funds from GenZCash.

2.⁠ ⁠Eligibility

  • Refunds may be requested only for unused wallet balances.
  • Funds already committed to pending or in-process redemptions are not eligible until those redemptions settle or expire.
  • Minimum remaining balance after redemption commitments: ₹50,000.

3.⁠ ⁠Refund Request Process

1. Initiation

  • Submit a refund request via email to your dedicated Account Manager or through the Client Dashboard’s “Refund” feature.
  • Include your Company Name, Wallet ID, and requested refund amount.

2. Validation

  • Your Account Manager will verify available balance and pending obligations.

3. Confirmation

  • Upon validation, you will receive a written confirmation (email or dashboard notification) with the estimated settlement time.

4.⁠ ⁠Settlement Timeline

  • Refunds will be processed and settled within 10 minutes to 1 hour of confirmation, subject to banking or payment-rail operational hours.
  • Requests received outside of standard business hours (Mon–Fri, 9:00 AM–6:00 PM IST) will be queued and processed at the next operational window.

5.⁠ Refund Method

  • Funds will be remitted to your registered bank account or designated digital wallet, per the original funding method unless otherwise agreed.
  • Standard banking cut-off times and interbank settlement rules apply.

6.⁠ ⁠Fees & Charges

  • No refund processing fee applies—refunds of unused balances are complimentary.
  • Any intermediary bank or network charges (if applicable) shall be borne by the Client.

7.⁠ ⁠Exceptions & Limitations

  • Balances held under investigation for compliance or security reasons are subject to a temporary hold until clearance.
  • Refunds of funds reserved for promotional campaigns or time-bound offers may incur prorated redemption adjustments. RSK IT Support Services Pvt. Ltd. reserves the right to amend this Refund Policy at any time. Continued use of GenZCash after changes implies acceptance of the revised terms.